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FAQ

  • What payment methods do you accept?
    We accept credit cards, PayPal, and Apple Pay for online purchases. In-store, we also accept cash.
  • What is your return policy?
    We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please contact us for a return authorization.
  • What are the shipping options available?
    We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
  • How can I contact Lottie's Loft?
    You can reach us via email at collette@lottiesloft.co.uk or by phone at 07870 658731. Our store is located at 1 High Street, Seal, Kent, TN15 0AL.
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